lukman hawal
Customer specialist
Dedicated and customer-focused professional with strong communication, problem-solving, and interpersonal skills. Skilled in handling customer inquiries, resolving complaints, understanding customer needs, and providing timely solutions. Committed to delivering excellent service and building positive customer relationships.
lukman hawal
Customer specialist
About
Dedicated and customer-focused professional with strong communication, problem-solving, and interpersonal skills. Skilled in handling customer inquiries, resolving complaints, understanding customer needs, and providing timely solutions. Committed to delivering excellent service and building positive customer relationships.
Skills
Web Development (HTML, CSS, JavaScript)
Digital Marketing
Mobile App Development (Android, iOS)
Data Analysis
Cloud Computing (AWS, Azure, Google Cloud)
Artificial Intelligence (AI)
Machine Learning (ML)
Blockchain Development
UI/UX Design
Search Engine Optimization (SEO)
E-commerce Development
Video Editing
Copy Writing
Email marketing
Affiliate marketing
Project Writing
Project Management
Customer service
Public Speaking
Virtual Assistance
Data Entry
Grant Writing
Personal Assistance
Professional Services
AI Engineer
CV Writing
Prompt Engineering
Virtual Customer Care Agent
Content Writer
Copy Writer
Ghost Writer
Education
View all
B Sc Business administration
University of Sydney
2014 – 2018
Certifications
View all
Customer Service Specialist Certificate
Coursera
Experience
View all
Customer specialist
(Full Time)
Hays
2026 –
Present
CV
lukman_hawal_CV.pdf
PDF
Work Experience
Customer specialist — Hays
Sep 2026 –
Present
· Remote · Full Time
Responsibilities:
Respond to customer inquiries via phone, email, and live chat. Resolve customer complaints and provide effective solutions. Assist customers with products, services, orders, and accounts. Maintain accurate customer records. Follow up on unresolved customer issues. Escalate complex issues when necessary. Maintain a professional and friendly attitude. Ensure high customer satisfaction.
Respond to customer inquiries via phone, email, and live chat. Resolve customer complaints and provide effective solutions. Assist customers with products, services, orders, and accounts. Maintain accurate customer records. Follow up on unresolved customer issues. Escalate complex issues when necessary. Maintain a professional and friendly attitude. Ensure high customer satisfaction.
Key Achievements:
Improved customer satisfaction by providing fast and effective solutions. Successfully resolved customer complaints while maintaining a professional approach. Built positive relationships with customers through clear and friendly communication. Consistently handled multiple customer inquiries while meeting service expectations. Reduced unresolved customer issues through timely follow-ups. Recognized for reliability, patience, and excellent customer service.
Improved customer satisfaction by providing fast and effective solutions. Successfully resolved customer complaints while maintaining a professional approach. Built positive relationships with customers through clear and friendly communication. Consistently handled multiple customer inquiries while meeting service expectations. Reduced unresolved customer issues through timely follow-ups. Recognized for reliability, patience, and excellent customer service.
Education
B Sc — Business administration
University of Sydney
Certifications & Licenses
Customer Service Specialist Certificate
Coursera