Gobuamang Begensel | Customer Support Specialist | Botswana

About

Virtual Assistant / Administrative & Customer Support Experience supporting customers, handling administrative tasks, communicating with clients and managing multiple responsibilities in busy work environments. At Progress Holdings, I provided customer service, operated POS systems, assisted with Orange Money services and handled different duties while maintaining professional communication with customers. I am comfortable using digital tools and learning new platforms quickly. My experience includes customer communication, handling enquiries, record keeping, data-related tasks, sales support, cash handling, teamwork and time management. I am organized, reliable, adaptable and able to work independently while meeting deadlines. I am particularly interested in Virtual Assistant work involving email and chat support, customer service, data entry, administrative assistance, appointment scheduling, online research and general business support.

Skills

Digital Marketing Data Analysis Artificial Intelligence (AI) Social Media Management Email marketing Affiliate marketing Project Writing Customer service Public Speaking Event Planning Language Translation Travel Planning Virtual Assistance Data Entry Fundraising Grant Writing Personal Assistance Personal Shopping Professional Services CV Writing Virtual Customer Care Agent Community Manager Content Writer

Experience

Customer Support Specialist — Torephic Investments PTY LTD

Jun 2024 – Mar 2025 · Kasane,Botswana

Virtual Assistant / Administrative & Customer Support Experience I have practical experience supporting customers, handling administrative tasks, communicating with clients and managing multiple responsibilities in busy work environments. At Progress Holdings, I provided customer service, operated POS systems, assisted with Orange Money services and handled different duties while maintaining professional communication with customers. I am comfortable using digital tools and learning new platforms quickly. My experience includes customer communication, handling enquiries, record keeping, data-related tasks, sales support, cash handling, teamwork and time management. I am organized, reliable, adaptable and able to work independently while meeting deadlines. I am particularly interested in Virtual Assistant work involving email and chat support, customer service, data entry, administrative assistance, appointment scheduling, online research and general business support.

Education

BGCSE — Computer Science

Mmadinare Senior Secondary school

2020 – 2021

Certifications

Google Developer Certificate

Google