Ayomide Ayodele
Registered Nurse/ Customer service representative
Customer Service Professional | Registered Nurse | Communication & Client Relations
📍 Akure, Nigeria
About
PROFESSIONAL SUMMARY Registered Nurse with strong customer service, communication, interpersonal, and problem-solving skills, with professional experience working directly with patients, families, colleagues, and other healthcare professionals. Experienced in listening to concerns, providing clear information, resolving issues professionally, maintaining accurate records, and remaining calm and empathetic in demanding situations. Highly organized, patient, detail-oriented, and adaptable, with the ability to communicate effectively with people from diverse backgrounds. Seeking to bring my strong communication and people-management skills to your organisation as a Customer Service Representative and contribute to an excellent customer experiences
Skills
Experience
- Communicate professionally with patients, relatives, colleagues, and other healthcare professionals while maintaining a respectful and welcoming approach. - Listen actively to patients' concerns, identify their needs, and provide appropriate information or assistance. - Handle sensitive and challenging interactions with patience, empathy, and professionalism. - Respond promptly to enquiries and concerns and escalate issues appropriately when necessary. - Maintain accurate records and documentation with strong attention to detail. - Explain procedures, instructions, and health information clearly to individuals with different levels of understanding. - Manage multiple responsibilities in a busy environment while maintaining a high standard of service. - Maintain confidentiality when handling sensitive personal and professional information. - Work collaboratively with colleagues to ensure efficient service delivery and a positive experience for patients.
Education
Certifications
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